Our commitment to Providing a COVID Safe Environment
Covid impacted bookings
Guests booking via our website direct (www.terracelofts.com.au) will be provided with a full refund should any of the below criteria impact your planned stay:
· You or an immediate family member becomes sick with COVID–19
· You are forced into self-isolation
· You are awaiting the results of a COVID–19 test or
· A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination.
· The full refund policy is only guaranteed for bookings made directly to the Terrace Lofts, for bookings made by a third party (Booking.com; Expedia; wotif etc) you will need to refer to their Covid policies for refunds.
· Any cancellation which is deemed not applicable to the above Covid Policy will need to comply with our usual non-refundable terms and conditions.
· Bedding, linen and towels are supplied and cleaned by commercial laundry. We do not service apartments during your stay to limit the contact between guests and staff.
· We are not offering early check-in or late check out at this time due to the additional cleaning required.
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OUR COVID SAFE PLAN